Terms and Conditions

  • ​Lateness – If you are more than 5 minutes late for your appointment you may be required to book a new appointment which will incur a fee (For coaching sessions the lateness grace period is 10 minutes)
  • International Clients – Whilst sessions are available to clients internationally, bookings will be made in GMT/ BST subject to time of year. Clients booking sessions from time-zones outside of the UK are responsible for ensuring they arrive at the correct time
  • Missed Appointments – Clients who reach out within 72 hours of a missed appointment will incur a small fee to rebook. Clients who reach out after 72 hours will be required to rebook at full cost
  • Refunds – Refunds for Roshina’s services are not available, excluding the following circumstances: Cancelled Events – You will be entitled to a full refund when claimed within one week of notification of cancellation / Rescheduled Events (see below)
  • Rescheduled Events – If an event is rescheduled by Roshina your payment will be automatically transferred. If you are unable to make a new date and reach out within 48 hours of notification of rescheduling you will be entitled to a refund. After 48 hours you will instead be offered a voucher equal to or greater than original services
  • Rescheduled Appointments – Whilst Roshina endeavours to avoid rescheduling appointments, this is sometimes necessary for personal / health reasons. In the instance your booking is rescheduled your payment will be transferred to a new time without any additional fees. If your booking is rescheduled with less than 24 hours notice you may also be offered compensation
  • Booking Alterations – Alterations requested with less than 48 hours notice will incur a £10 fee
  • Your Data – Your data will be stored under password protection. If you would like your data to be erased, please request this via email and it will be actioned accordingly
  • Zero Tolerance Policy – Rude, violent or aggressive behaviour, verbal or physical, will not be tolerated and will result in forfeit of payment and a ban on future services. Threatening behaviour will be reported to local Police where necessary
  • Renovate Yourself is an inclusionary business and any hate speech or discrimination will not be tolerated under any circumstances

The above information is linked in all booking emails. By making payment to Roshina you agree to the terms and conditions listed above and in the disclaimer